Student Services Provider Agency Updates during COVID-19 Pandemic

Children and Families First

Phone: 302-856-2388
410 South Bedford Street, Georgetown, DE 19947

*Primary focus is Delaware children ages 0-18 who may experience adversity (such as poverty, family challenges, or abuse or neglect), as well as their caregivers.



Children & Families First staff educate the families we serve with the latest information and recommendations from the Centers for Disease Control and Prevention (CDC) and the Delaware Division of Health & Human Services (DHSS) including:

-All adults & children should increase hygiene procedures

-Thorough hand washing with soap and water for at least 20 seconds as often as possible

-Use of alcohol based hand sanitizers when soap and water are not available

-Cover your mouth and nose with disposable tissues when coughing or sneezing, then wash your hands

-Avoid touching your face, eyes, nose and mouth

-Stay home if you are sick

-Disinfect surfaces like doorknobs, tables, and handrails regularly



-Children & Families First is minimizing program delivery disruption, taking a number of steps to deliver services as safely and effectively as possible because they recognize the importance of continuity in care for the families we serve.

-Implementing pre-screening tools before home visits and at the entrance doors of all our statewide facilities.

-Increasing the frequency and depth of disinfecting procedures throughout all of our statewide facilities.

-Sharing accurate and up-to-date information on health care access, including services available by phone, as well as coronavirus (COVID-19) testing and related coverage.

-Empowering our staff to work from home and supporting them with the best and most applicable tools



-Children & families First staff proactively responding to these uncertain times and the increased needs of our staff, children, families and community by doing what we have always done best: being who is needed, when we are needed, where we are needed.

-Connecting those we serve with critical support services beyond our own to help them through current challenges

-Offering financial support for back up child care needed by our essential staff

-Helping staff manage their own anxiety and trauma during these frightening times with our Trauma Response Team



Delaware Guidance Services

Phone: 302-262-3505


900 Health Services Drive, Seaford, DE 19973
*Delaware’s largest provider of non-residential mental health services for children and families.


“We at DGS would like to inform our clients and the community that we are taking precautions to reduce the likelihood of exposure to the coronavirus. These precautions include daily sanitizing of office surfaces, door handles, etc. with approved cleaning agents. We would also like to inform our clients that if they are feeling ill or are anxious about coming to the office, telehealth visits may be possible. Please feel free to call the office for additional information.”


Staff at DGS in Seaford stated that they’re continuing services.  The above announcement is currently on their website, however, most therapists have moved to telehealth.   If they have an established client, most therapists have already reached out or spoken with their clients to get consent to continue with telehealth visits.   If they haven’t received consent prior to this change, they’re doing verbal consent over the phone.   This will be the same with med checks.  Currently Dr. Parkhurst is on vacation but when she returns, she’ll be doing telehealth as well for medication checks.  For any new clients, all they need to do is contact the main number and they’ll direct them on any next steps. 


Division of Prevention and Behavioral Health Services

Phone: 1-800-722-7710


*Provides a statewide range of voluntary mental health and substance abuse treatment and prevention services for children and youth.


Mobile Response Stabilization Services

Phone: 800-969-HELP

*When a family is in the midst of an emotionally charged situation involving a child who is struggling emotionally or behaviorally, it can be hard to decide what to do and how to calm things down. MRSS is available to address the needs of children through age 17.


Staff at MRS indicated that they’re currently taking calls for crisis, however, they are not doing home visits or responding to hospitals.   They have tele-therapy in place and are doing phone contacts.  They are doing verbal consents over the phone.